Privacy Policy

MelBet is committed to safeguarding the privacy and personal information of all users in Bangladesh. The platform implements robust technical and organisational measures to protect data against unauthorised access, loss, or misuse. Information is collected for specific purposes, including account creation, transaction processing, service enhancement, regulatory compliance, and communication with users. All processing activities are conducted transparently and in accordance with applicable legal requirements.

The types of information collected and the purposes for data processing include:

1. Full name, date of birth, and contact details for identity verification and account management.
2. Email addresses and mobile numbers for communication, notifications, and account recovery.
3. Payment details and transaction records for processing deposits, withdrawals, and financial reporting.
4. IP addresses, device information, and browsing behaviour for security monitoring and fraud prevention.
5. Geolocation data to ensure compliance with regional licensing and regulatory requirements.
6. Username, password, and authentication credentials for secure access to user accounts.
7. Betting history and gaming preferences for service personalisation and platform improvement.
8. Marketing preferences and communication consent for promotional materials and updates.
9. Identification documents submitted for Know Your Customer (KYC) and Anti-Money Laundering (AML) verification.
10. Technical logs and session data for troubleshooting, analytics, and system optimisation.

Users possess fundamental rights regarding their personal information, including the right to access, correct, update, or request deletion of their data. Individuals may also withdraw consent for certain processing activities or restrict how their information is used. The operator complies with all applicable privacy and data protection laws in Bangladesh, ensuring that user rights are respected and that all processing activities are conducted lawfully, fairly, and with full transparency.

MelBet processes personal information collected from users in Bangladesh for clearly defined and legitimate purposes. Data is used to facilitate account operations, complete financial transactions, enhance service quality, conduct marketing activities, perform analytics, and meet regulatory obligations. The operator ensures that all processing activities are conducted lawfully and transparently, with a clear basis for each type of use. Users are informed of how their information is utilised, and consent is obtained where required by law.

Key purposes for which collected information is used include:

1. Creating and managing user accounts, including verification of identity and eligibility to access services.
2. Processing deposits, withdrawals, and other financial transactions securely and accurately.
3. Providing customer support, responding to enquiries, and resolving disputes or complaints.
4. Monitoring account activity for fraud prevention, security purposes, and detection of suspicious behaviour.
5. Improving website functionality, user experience, and platform performance through analytics and testing.
6. Sending promotional offers, bonuses, updates, and marketing communications based on user preferences.
7. Complying with legal obligations, including tax reporting, regulatory filings, and law enforcement requests.
8. Conducting risk assessments, responsible gaming monitoring, and implementing self-exclusion measures.
9. Personalising content, recommendations, and offers based on user behaviour and preferences.
10. Maintaining records for audit purposes, dispute resolution, and compliance with licensing requirements.

All data processing activities are conducted on a lawful basis, including user consent, contractual necessity, legal obligations, or legitimate interests. The operator remains committed to transparency and ensures that users are fully informed of how their information is utilised throughout the duration of their engagement with the platform.

Users can view, correct, or update their personal information by logging into their account on the MelBet platform. The account settings section provides access to profile details, contact information, payment methods, and communication preferences. Should users wish to modify or delete certain data, they may submit a request through the customer support channels, and the operator will process such requests in accordance with applicable legal requirements and operational procedures. Users consent to necessary security checks and identity verification measures to protect account integrity and prevent unauthorised access. Payment information is securely handled by authorised electronic service providers who adhere to industry-standard security protocols. The operator is committed to maintaining user privacy and data security through continuous monitoring, regular audits, and the implementation of advanced protection technologies. All requests for information access, correction, or deletion are treated with the utmost seriousness, and users are informed of the outcome within a reasonable timeframe as required by law.

The MelBet platform is strictly intended for individuals aged 18 years and above, in accordance with legal requirements in Bangladesh. The operator does not knowingly collect or process personal information from minors and takes all reasonable steps to prevent access by underage individuals. However, the operator cannot independently verify the age of all users without formal identification documents during the registration and verification process.

Measures to protect children’s privacy include:

1. Clear age restrictions displayed during registration and throughout the website.
2. Mandatory age confirmation during the account creation process.
3. KYC verification procedures that require submission of identification documents.
4. Immediate suspension of accounts suspected to belong to minors pending investigation.
5. Prompt deletion of all personal data associated with a minor’s account upon parental or guardian request.
6. Cooperation with parents or legal guardians to address concerns regarding underage access or data collection.

Personal information collected from users in Bangladesh may be processed, stored, or transferred to locations outside the country where MelBet operates or where its partners, service providers, and processors are based. Such transfers are necessary to provide services, process transactions, ensure platform functionality, and comply with regulatory obligations. By using the platform and accepting this Privacy Policy, users explicitly consent to the international transfer of their personal data. The operator ensures that all partners, processors, and service providers adhere to strict confidentiality obligations and implement appropriate security measures to protect user information.

Key aspects of international data transfers include:

1. Transfer of data to payment processors, financial institutions, and payment gateways located in various jurisdictions.
2. Storage of information on secure servers maintained by hosting providers in multiple geographic locations.
3. Processing of data by customer support teams, compliance officers, and technical staff based in different countries.
4. Sharing of information with regulatory authorities, licensing bodies, and law enforcement agencies as legally required.
5. Use of third-party analytics, marketing, and technology service providers operating internationally.
6. Implementation of contractual safeguards, data protection agreements, and compliance measures to ensure confidentiality and security.

This disclaimer clarifies the scope and application of the rules outlined in this Privacy Policy and may modify or limit certain provisions where necessary. The disclaimer becomes binding when a user accepts this Privacy Policy through registration, continued use of the platform, or explicit consent mechanisms such as signature or acceptance during the account creation process.

Key points of the legal disclaimer include:

1. The operator reserves the right to modify, update, or amend this Privacy Policy at any time without prior notice.
2. Users are responsible for reviewing the Privacy Policy periodically to remain informed of any changes.
3. Continued use of the platform following policy updates constitutes acceptance of the revised terms.
4. The operator is not liable for any damages arising from data breaches caused by user negligence, including weak passwords or sharing of account credentials.
5. The operator may disclose personal information when required by law, court orders, or regulatory authorities without prior user consent.
6. In the event of a conflict between this Privacy Policy and other terms or agreements, the most recently updated document shall prevail.

Cookies are small text files placed on a user’s device by a website to store information about browsing activity, preferences, and interactions. MelBet uses cookies to collect statistical data, analyse user behaviour, personalise content, and improve overall platform functionality. Cookies help the operator understand how users navigate the website, identify areas for enhancement, and deliver a more tailored experience. The retention period for cookies is typically one year from the date of placement, unless deleted by the user or automatically expired. Users can manage cookie preferences through their browser settings, although disabling cookies may affect certain features and functionalities of the platform. The operator does not use cookies to collect personally identifiable information without explicit consent, and all cookie usage complies with applicable legal requirements. Cookies may be categorised as essential, functional, analytical, or marketing, and users have the ability to accept or reject non-essential cookies based on their preferences.

By registering for an account, accessing the website, or using any services provided by MelBet in Bangladesh, users confirm their full acceptance of this Privacy Policy. The current version of this document supersedes all previous versions, and users are bound by the most recently published policy. Acceptance is implied through continued use of the platform, submission of personal information, or engagement with services, and users are encouraged to review the Privacy Policy regularly to remain informed of any updates or amendments.

Personal information collected from users may be shared with third parties in specific circumstances, including legal obligations, dispute resolution, contractual agreements, and service delivery. Such third parties may include payment processors, regulatory authorities, legal advisors, and service providers who assist in platform operations. If third-party entities are listed on the website, users will be informed of the purpose and scope of data sharing. Where third parties are not explicitly listed, the operator will provide notice of the purpose and extent of information disclosure upon request. By providing personal information to the platform, users consent to the sharing of data with third parties as described in this Privacy Policy.

Circumstances under which information may be shared with third parties include:

1. Compliance with legal obligations, court orders, subpoenas, or regulatory requirements.
2. Investigation and resolution of disputes, fraud prevention, or enforcement of terms and conditions.
3. Processing of payments, withdrawals, and financial transactions through authorised payment service providers.
4. Provision of customer support, technical assistance, and account management services.
5. Fulfilment of contractual obligations with partners, affiliates, and service providers.
6. Conducting audits, risk assessments, and compliance reviews as required by licensing authorities.
7. Marketing and promotional activities carried out by authorised partners with user consent.
8. Transfer of data in the event of a merger, acquisition, sale of assets, or business restructuring.

The MelBet website may contain links to third-party websites, including payment providers, social media platforms, affiliate sites, and partner organisations. These external websites operate independently and maintain their own privacy policies, terms of service, and data handling practices. The operator is not responsible for the privacy practices, content, or security measures implemented by third-party websites. Users are advised to exercise caution when visiting external links and to review the privacy policies of any third-party website before providing personal information.

Key considerations regarding third-party links include:

1. The operator does not control, endorse, or assume responsibility for the content or practices of linked websites.
2. Third-party websites may collect personal information, use cookies, or employ tracking technologies without the operator’s involvement.
3. Privacy policies and data protection standards of external websites may differ significantly from those of the operator.
4. Users should verify the legitimacy, security, and privacy practices of third-party websites before sharing any personal information.
5. The operator disclaims liability for any damages, losses, or privacy breaches arising from interactions with third-party websites.
6. Links to external websites are provided for convenience and informational purposes only.
7. Users are encouraged to read the terms and conditions of third-party websites to understand their rights and obligations.
8. The operator may remove or update links to third-party websites at any time without prior notice.